Health & Safety Policies

The health and safety of guests, athletes, artists and staff remains Amway Center's top priority. Our Global Biorisk Advisory Council STAR™ Facility Accreditation affirms our commitment to outbreak prevention, response and recovery. We've added numerous sanitization stations, increased our frequency of cleaning, transitioned to mobile ticketing and cashless transactions, upgraded air filters and implemented UV lighting. Providing a safe environment for everyone is our goal.

Select Amway Center events may require additional health & safety guidelines including, but not limited to, providing a negative COVID-19 test, verification of being fully vaccinated and wearing a mask. Please review your event's specific guidelines on the event detail page regularly as health check requirements are subject to change at any time.

Thanks for being a team player!

Leave Your Bags at Home

  • To reduce contamination, bags will not be permitted at Amway Center events.
  • Small medical and parenting bags are permitted, but will be subject to security screening at designated entry locations.

Vaccinated Guests Don't Need to Wear Face Coverings

  • Select events may require masks. Please review your specific event for important information.
  • Guests that are not fully vaccinated are encouraged to wear face coverings while attending events at Amway Center.
  • Face coverings should fully cover the nose and mouth.

Practice Healthy Habits

  • Hand sanitizer is widely available throughout Amway Center.
  • Guests are encouraged to thoroughly wash hands with soap during each visit.

Stay Home if You’re Feeling Sick

  • If you are feeling sick, we ask that you consider others and please stay home.

What To Expect

Alternatives to Concession Lines

  • No need to wait in line! Order food and drink through the Amway Center app
  • Plexiglass barriers in key locations
  • Food and drink updated policies include individually wrapped food and utensils

Cashless Transactions for Food & Merchandise

  • Pay with debit or credit cards, Google Pay, Apple Pay or the Amway Center mobile app

Digital Ticketing

  • No-touch scanning of your ticket is available on your phone

Hand Sanitizer

  • Available throughout Amway Center

Heightened Cleaning Procedures

  • High-touch surfaces (i.e. door handles, elevator buttons, escalator railing) 
  • Restrooms
  • Eating tables 
  • Seating bowl

Staff Protocols

  • Amway Center staff will continue to wear face coverings

Upgraded Technology

  • All air handling units (AHU) that supply the bowl, all dehumidification air units (DAU) and all primary units within the arena have been modified with UV lighting for the inactivation of bacterial organisms
  • UV lighting has been added in the mechanical pits underneath the arena's 12 escalators so handrails are exposed twice during each full rotation
  • Upgraded to Merv 13A air filters in compliance with NBA guidelines
  • Electrostatic sprayers are being utilized to disinfect rooms and surfaces within the arena
  • Portable PlexiGuard barriers will be positioned in key locations throughout the arena
  • Improved the air changes per hour (ACPH) rate to an average of 6.7, boosting clean air circulation

Assumption of Risk

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.

Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit. By entering Amway Center, you voluntarily assume all risks related to exposure to COVID-19.

Frequently Asked Questions

Can I purchase food if I only have cash?

For the safety of our fans and employees, Amway Center will no longer accept cash as a method of payment, including at concession, box office and retail locations.

What type of face coverings are acceptable?

  1. Bandanas, gaiters, face coverings with vents and face coverings with only a single layer of fabric are not acceptable.
  2. Face coverings must have at least two layers of material.
  3. Face coverings must be fully covering the nose and mouth.
  4. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask.