COVID-19 Updates

At Amway Center, the health and safety of patrons, staff, athletes and artists remain our top priority. At this time, all Orlando Solar Bears and Orlando Predators games are canceled for the 2019-20 season. Additionally, all Orlando Magic games and the following events are affected:

We are working diligently to plan for your safe return. Maintaining the health, safety and well-being of our patrons, partners and employees remains our highest priority. We continue to closely monitor COVID-19 updates from the Center for Disease Control, Florida Department of Health and World Health Organization. In the meantime, please be safe and practice healthy habits.

Orlando Magic Games

On June 4, 2020, the NBA Board of Governors approved a competitive format to restart the 2019-20 NBA season with 22 teams returned to play on Friday, July 31. The 22 teams consist of the 16 teams (eight per conference) in playoff positions and the six teams that were six games or fewer behind the eight seed in their respective conferences when the season was suspended.

Per NBA policy, tickets already purchased for a postponed game will be honored when the game is rescheduled. If games are not played or played in an empty arena, fans will have the option to receive a credit for a future game or a refund. Visit OrlandoMagic.com for more information.

Orlando Solar Bears Games

The ECHL Board of Governors, in conjunction with the Professional Hockey Players’ Association, has approved a revised start date for the 2020-21 ECHL Season. The anticipated start date is December 11, 2020, for a full 72-game schedule.

Individual Game Purchasers
Ticketmaster
Fans who purchased tickets directly from Ticketmaster are subject to Ticketmaster’s event cancellation policies.

In-person at Box Office
Patrons must bring their ticket(s) and credit card used to purchase the tickets to the Amway Center box office during hours of operation – Monday - Friday / 9 am - 3 pm

Resale/Ticket Broker Site
All tickets purchased through a resale (e.g. Vivid Sets, Ticket Network, Stub Hub, Seat Geek, etc.) are subject to the refund policy of the respective ticket marketplace. Please contact their customer service departments for more information.

More Information
Visit the Orlando Solar Bears ticketing policies page for more information.

 

Rescheduled Concerts and Events

If your event has not been rescheduled, a new date will be announced in the near future. Tickets and Geico Garage pre-paid parking are honored for the new dates. 

If your event organizer is offering refunds for a rescheduled event, log in to your Ticketmaster account and a refund link is visible under the event. All tickets purchased through a resale (i.e. Vivid Sets, Ticket Network, Stub Hub, Seat Geek, etc.) are subject to the refund policy of the respective ticket marketplace. Please contact their customer service departments for more information.

More Information can be found on Ticketmaster's Help Center.

Canceled Concerts and Events

For tickets purchased through Ticketmaster, refunds are available through your Ticketmaster account for 30 days after the cancellation. Refund requests made after 30 days are provided as a credit to your Ticketmaster account.

For transferred tickets to you, the refund request must be made by the fan who originally purchased the tickets from Ticketmaster.

For tickets purchased through the box office, refunds are available in-person at the Amway Center box office Monday through Friday from 9 am to 3 pm. Patrons must bring their tickets and the credit card used for the purchase.

More Information can be found on Ticketmaster's Help Center