A-Z Guide

From bag policies to parking to wheelchair assistance, learn everything you need to know for your next visit to Amway Center with our comprehensive A-Z guide. 

Accessible Parking

Convenient accessible parking is located in the GEICO Garage, which is adjacent to Amway Center. Patrons using the GEICO Garage may access Amway Center via the 5th-floor pedestrian bridge, which connects to Amway Center's Terrace Level (Level 3). There are also accessible parking spaces in surface lots and garages in the area surrounding Amway Center.

Accessible Seating

Wheelchair accessible and three-companion seats are available at locations throughout Amway Center, offering guests the choice of price flexibility, diverse amenities and different views. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating.

For more information, please call 407.440.7900. When purchasing on Ticketmaster.com, select the blue wheelchair icon to filter for available ADA seats.

Address

400 West Church Street
Orlando, Florida 32801
407.440.7900 – phone
407.440.7001 – fax

Animals

Amway Center prohibits the entry of any pet or animal that is not a service animal.

Assistive Listening Devices

Assistive listening devices are available for loan at either one of the Guest Services stations located on the north end of the Terrace Level (Level 3), at section 111, and Promenade Level (Level 5), at section 219. Patrons will be required to leave a driver’s license or government-issued photo ID card at Guest Services when checking out a device, to be returned when the device is checked in at Guest Services.

Bag Policy

Backpacks and any bag larger than 14” x 14” x 6” are not permitted into the venue. All bags are subject to search prior to entry and throughout the event at Amway Center’s discretion. Some events may have a modified bag policy.

Backstage Access

Those accessing backstage or non-public areas without credentials will be subject to ejection and/or arrest.

Binoculars

Binoculars are permitted for most events. This is subject to change, without notice, at the discretion of the event producer.

Camera/Video Policy

Video or audio recording is not permitted. Monopods, tripods and selfie sticks are not permitted.

Orlando Magic and Orlando Solar Bears games: Non-flash, still cameras may be used. Cameras with detachable lenses longer than six (6) inches are prohibited from all Amway Center sporting events. Tripods or other photography equipment may not be used or admitted without building-issued media credentials.

All other events: Cameras with a detachable lens or lenses longer than six (6) inches are prohibited.

Closed Captions (Wireless Streaming Captions)

Amway Center provides wireless streaming captions of Orlando Magic games. A smartphone or tablet can access live, real-time coverage of every word spoken over the PA system, via Amway Center’s Wi-Fi network.

Devices are available for loan at either one of the Guest Services stations located on the north end of the Terrace Level (Level 3), at Section 111, and Promenade Level (Level 5), at Section 219. Patrons are required to leave a driver's license or government-issued photo ID card at Guest Services when checking out a device. After the device is returned to Guest Services, you can collect your personal identification.

To reserve your wireless streaming captions device, please contact Amway Center at 407.440.7000.

Code of Conduct (NBA)

Amway Center follows the NBA Code of Conduct. Failure to abide by the fan code of conduct may result in ejection.

The National Basketball Association seeks to foster a safe, comfortable and enjoyable sports and entertainment experience in which:

  • Players and fans respect and appreciate each other.
  • Guests will be treated in a professional and courteous manner by all arena and team personnel.
  • Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the arena.
  • Guests will smoke in designated smoking areas only.
  • Obscene or indecent messages on signs or clothing will not be permitted.
  • Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.

Disturbances

Patrons are subject to ejection if:

  • Code of conduct is violated
  • Standing on chairs
  • Placing children on shoulders
  • Drunk or disorderly conduct
  • Fighting or challenging others to fight
  • “Mooning” or exposing private body parts
  • Interference with or delay of the game/event
  • Violation of Amway Center’s event policies
  • Violation of the local, state and federal laws and statutes
  • Igniting and display of flames, i.e. lighters/matches, in the arena bowl
  • Attempting to enter the field of play, court, stage or backstage areas without permission
  • Throwing, discharging, or launching any liquid substance or objects
  • Willfully and maliciously disturbing another guest or staff member with loud and unreasonable noise
  • Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against the players, referees or performers

Elevators

Amway Center has fourteen (14) accessible elevators available for patrons:

  • There are six (6) accessible public elevators, located in the NE, NW and SW corners of the building. These elevators provide access to all levels.
  • There are also two (2) accessible elevators for guests with disabilities on the east side of the building, providing service to the Founders, Terrace, and Promenade Level and two (2) accessible elevators for guests with disabilities on the west side of the building, providing service to the event, Founders, Terrace and Promenade Levels.
  • There are also four (4) accessible elevators for guests with disabilities in the NE, NW, SE and SW corners of the Club Level that provide access from the Club Level down to the loge and Club seating areas.

Emergency Evacuation

In the event of an emergency, please observe the information displayed on the video board and announced on the public-address system and the assisted listening devices. Amway Center employees have been trained in evacuation procedures to ensure the security and safety of all patrons, performers and employees.

Entry Inspections

All patrons are subject to metal detector inspection, visual inspection, pat-down inspection and bag inspection. Visit the prohibited items section for reference on what is not permitted in the venue.

First Aid

EMTs and AEDs are located on-site during all events. If you are in need of first aid assistance, contact guest services or security staff member. First Aid is located on the Terrace Level, near Section 118, and Promenade Level, near Section 230. 

Interpretive Services

With advance notice, Amway Center can arrange interpretive services for concerts and family shows. Patrons can call the box office at TDD/TTY 407.916.2668

Lost and Found

During an event, stop by the Guest Services Desk or ask a security staff member for assistance. After an event, call security at 407.440.7010 to inquire about a lost item or visit our lost and found page. All found items are logged and secured for 90 days.

Messages (Birthday/Anniversary/Proposals)

Fan experiences are available for purchase via the Orlando Magic app.

Magic Grams: Broadcast your message for the entire arena to see with a Magic Gram shown on Magic Vision, one of the largest video boards in the NBA. From birthday wishes and wedding proposals to shout-outs and acknowledgments, Magic Grams are the best way to say you care. 

Proposals: Propose to your significant other on the Orlando Magic court during a Magic Home game. Includes professional photography and a video of the momentous occasion.

Outside Food and Beverage

Outside food and beverages are not permitted inside the arena. However, individual exceptions to this policy can be made for medical purposes.

Parking

Visit our parking page to learn more and purchase advanced parking.

Prohibited Items

Amway Center encourages all patrons to arrive early and travel light as each guest must adhere to a security inspection prior to entrance. The following are prohibited items:

  • Backpacks
  • Bags larger than 14" x 14" x 6"
  • Cans, souvenir cups and bottles (plastic or hard-sided reusable)
  • Cameras with detachable lenses (concerts/events)
  • Cameras with lenses 3" or longer (Orlando Magic/Orlando Solar Bears)
  • Coolers and hard-sided containers
  • Drones and fireworks
  • GoPros, GoPro sticks, selfie sticks, tripods, mono-pods
  • Helium balloons
  • Illegal drugs
  • Laptops
  • Laser pointers and flashlights
  • Masks
  • Noisemakers and amplifiers (except for cowbells which are permitted for Orlando Solar Bears games only)
  • Outside food & beverage
  • Pets (except service animals)
  • Recreation equipment (skates, skateboards and cycles)
  • Signs larger than 11" x 17", signs on sticks, signs with indecent or derogatory comments/images, political statements or commercial references
  • Unauthorized solicitation, handbills, giveaways or sampling
  • Video or audio recorders
  • Wrapped gifts

Re-entry

Amway Center has a no re-entry policy. Patrons who leave the venue will not be admitted for re-entry without an unused or unscanned ticket.

Scalping and Profiteering Policies

The unlawful resale of tickets or parking passes is strictly prohibited by Amway Center and by law. Scalping or profiteering may result in the loss of ticket privileges and/or prosecution.

Security

The safety and security of our patrons, staff, artists, and athletes remain our top priority. Security policies and prohibited items are implemented to ensure we provide a safe environment for everyone. Amway Center appreciates your understanding and cooperation.  

See Something. Say Something.

Report suspicious activity to security:

  • Locate a security staff member
  • Call security at 407.440.7010
  • Text “AMWAY <space> issue/incident and location” to 69050

Sensory Resources

As the first NBA arena in Florida certified by KultureCity as "sensory inclusive," Amway Center offers the following resources for patrons with sensory processing needs: sensory bags, weighted lap pads and photosensitivity glasses (which can be checked-out at guest services at no cost). Bags also include a special badge for guest recognition, fidget tools, noise-canceling headphones and other items.

Signs, Banners, Posters and Flags

  • Item must be related to the event
  • Item may not be attached to a stick/pole
  • Item may not be larger than 11” x 17” in size
  • Item may not obstruct any sponsor or advertiser signage
  • Item may not be hung, attached or displayed on any part of the building
  • Item may not contain or display obscene/offensive language and/or pictures, as determined by Amway Center management
  • Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Amway Center management

Strobe Lighting

Strobe lights are used during many events at Amway Center, including Orlando Magic and Orlando Solar Bears games. Patrons that may suffer from epilepsy and other visual light stimulation effects are advised to contact Amway Center prior to entry.

Ticket Fraud

To avoid ticket fraud, patrons are encouraged to purchase their tickets through authorized outlets only. This includes purchasing from the Amway Center box office or at Ticketmaster.com. Amway Center is not able to verify the validity of tickets purchased from third-party vendors.

Tobacco and Smoking Areas

Amway Center strictly prohibits the use of tobacco and smoking inside the arena. The designated smoking area for Orlando Magic games is the Magic Grill. For all other events, the smoking area is expanded to include The ULTRA Lounge.

Weapons

Although by state law, the City cannot regulate the admission of patrons with weapons, the vast majority of private event promoters using Amway Center do not allow patrons with weapons to be admitted to their events. Security personnel reserve the right to inspect any item at any time and prohibit any item deemed inappropriate for crowd safety.

Wheelchair Escorts

Amway Center provides complimentary wheelchair escorts to patrons with special needs when requested. An escort is available from point-of-entry into the arena to your seat and again from your seat to your point-of-exit at the conclusion of the event. Please note that neither staff nor the wheelchair will remain with you for the duration of the event. There are no wheelchair escorts available outside of the arena.

Once a patron enters the arena, requests can be made through an Amway Center staff member. Advance requests are not available.