Accessibility Guide

Accessible Parking

Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Amway Center. Guests using the GEICO Garage may access the Amway Center via the 5th floor GEICO Gateway pedestrian bridge, which connects to the Amway Center's Terrace Level (Level 3). Additional accessible parking is located in Lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Amway Center.

Accessible Seating

Wheelchair accessible and three companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities, and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. For more information, please call TDD/TTY 407.916.2668.ADA-MAP-home.jpeg

ADA Drop-off/Pickup

Advanced Ticket Sales

The Amway Center box office sells tickets for all events during standard hours of operation. The Amway Center box office hours of operation are Monday through Friday from 9:00 a.m. to 6:00 p.m. and three (3) hours prior to any event. The Amway Center box office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call Ticketmaster 800.745.3000 or for TDD/TTY 800.943.4327.

Assistive Listening Devices

Assistive Listening Devices are available for loan at either one of the Guest Assistance stations located on the north end of the Terrace Level (Level 3), at section 111 and Promenade Level (Level 5) at section 219. Guests will be required to leave a driver’s license or photo government-issued ID card at Guest Assistance when checking out a device, to be returned when the device is checked in at Guest Assistance.

Elevators

The Amway Center has fourteen (14) accessible elevators available for guests with disabilities:

  • There are six (6) accessible public elevators, located in the NE, NW, and SW corners of the building. These elevators provide access to all levels.
  • There are also two (2) accessible elevators for guests with disabilities on the east side of the building, providing service to the Founders, Terrace, and Mezzanine Levels, and two (2) accessible elevators for guests with disabilities on the west side of the building, providing service to the Event, Founders, Terrace, and Mezzanine Levels.
  • There are also four (4) accessible elevators for guests with disabilities in the NE, NW, SE, and SW corners of the Chase Club Level that provide access from the Chase Club Level down to the loge and club seating areas.

Interpretive Services

The Amway Center can arrange, with advance notice, interpretive services for concerts and family shows. Patrons can call the box office at TDD/TTY 407.916.2668.

Sensory Sensitivity Resources

As the first NBA arena in Florida certified by KultureCity as Sensory Inclusive, Amway Center offers the following with sensory processing needs during an event:

  • Sensory bags, weighted lap pads, and photosensitivity glasses, which can be checked-out at guest services at no cost. Bags include a special badge for guest recognition, fidget tools, noise-canceling headphones and other resources.

Service Animals

Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.

Strobe Lighting

Strobe lights are used during many events at the Amway Center, including Orlando Magic and Orlando Solar Bears games. Patrons that may suffer from epilepsy & other visual light stimulation effects are advised to contact the Amway Center prior to entry.

Website Accessibility Statement

Amway Center is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site.  Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos.

ACCESSIBILITY ASSISTANCE

If you have difficulty using or accessing any element of this website or the Amway Center mobile site, please feel free to call us at 407-440-7000 or email us at [email protected] and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

ACTIONS

Amway Center has taken a variety of steps to enhancing the accessibility of our website and mobile site. We aim to comply with WCAG 2.0 accessibility standards up to level AA.

ONGOING EFFORT

At Amway Center, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

FEEDBACK

Please contact us at 407-440-7000 or email us at [email protected] if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Wireless Streaming Captions (Closed Captioning)

The Amway Center provides wireless streaming captions of Orlando Magic games. To reserve your wireless streaming captions service, please contact the Amway Center at 407.440.7000.

A Blackberry, iPhone, iPad, or PC can access live, real-time coverage of every word spoken over the PA system at www.amwaycenter.com, via Amway Center’s Wi-Fi network.

Devices are available for loan at either one of the Guest Assistance stations located on the north end of the Terrace Level (Level 3), at Section 111 and Promenade Level (Level 5) at Section 219. Guests are required to leave a drivers license or photo government-issued ID card at Guest Assistance when checking out a device. After the device is returned to Guest Assistance, you can collect your personal identification.

Wheelchair Escorts

Amway Center provides complimentary wheelchair escorts to guests with special needs when requested. An escort is available from point-of-entry into the arena and to your seat and again from your seat to your point-of-exit at the conclusion of the event. Please note that neither staff, nor the wheel chair will remain with you for the duration of the event. There are no wheelchair escorts available outside of the arena.

Escorts are available the day of the event only and can be reserved by calling, 407.440.7010. Advance requests are not available.

Watch streaming captions of the event