Policies

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Security Policy

The Amway Center is committed to providing a safe and enjoyable atmosphere. A guest in need of assistance should seek a guest relations team member, security officer, visit one of the Guest Assistance locations on the north end of the Terrace and Promenade Levels or call 407.440.7010.

Prohibited Items

To ensure the safest environment possible, the City of Orlando and the Amway Center prohibit the following items from being brought through the gates of the Center: fanny-packs, backpacks, carry bags, coolers, thermos type containers, alcoholic beverages, drugs, food, water, drinks, bottles, cans, fireworks, video or audio recorders, (still cameras-ok), balls, Frisbees, umbrellas and noisemakers (air horns, bells, flags on sticks 15 inches or more in length, whistles, sirens, etc.). Although by state law, the City cannot regulate the admission of patrons with weapons, most of the private event promoters who use the Amway Center do not allow patrons with weapons to be admitted to their events. Security personnel reserve the right to inspect any item at any time and prohibit any item deemed inappropriate for crowd safety.

Searches

In the best interest of guest and staff safety, a search process may be required for select events in order to prevent guests from bringing unauthorized and/or prohibited items into the Amway Center. Guests who refuse to submit to either visual, pat-down or wanded searches shall be refused entry.

 

Camera Policy

Sporting Events

Non-flash, still cameras, may be used to take pictures of sporting events or events where house lights are illuminated during a performance. Cameras with detachable lenses longer than six (6) inches are prohibited from all Amway Center sporting events. Tripods or other photography equipment may not be used or admitted without building issued media credentials.

Concerts and Other Events

Shows/events reserves the right to approve camera use at any time during and/or before the event and to prohibit the use of any camera that is deemed unacceptable. Cameras with a detachable lens, iPads/tablets and the use of flash photography are prohibited at all Amway Center events. Call the administration office at 407.440.7000 prior to the event for camera policy updates. Camera policy is subject to change at any time at the show’s discretion.

 

 

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