Accessibility Guide

Accessible Parking

Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Amway Center. Guests using the GEICO Garage may access the Amway Center via the 5th floor GEICO Gateway pedestrian bridge, which connects to the Amway Center's Terrace Level (Level 3). Additional accessible parking is located in Lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Amway Center. See Amway Center parking map for more details. 

Advanced Ticket Sales

The Amway Center box office sells tickets for all events during standard hours of operation. The Amway Center box office hours of operation are Monday through Friday from 9:00 a.m. to 6:00 p.m. and three (3) hours prior to any event. The Amway Center box office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call Ticketmaster 800.745.3000 or for TDD/TTY 800.943.4327.

Elevators

The Amway Center has fourteen (14) accessible elevators available for guests with disabilities:

  • There are six (6) accessible public elevators, located in the NE, NW, and SW corners of the building. These elevators provide access to all levels.
  • There are also two (2) accessible elevators for guests with disabilities on the east side of the building, providing service to the Founders, Terrace, and Mezzanine Levels, and two (2) accessible elevators for guests with disabilities on the west side of the building, providing service to the Event, Founders, Terrace, and Mezzanine Levels.
  • There are also four (4) accessible elevators for guests with disabilities in the NE, NW, SE, and SW corners of the Chase Club Level that provide access from the Chase Club Level down to the loge and club seating areas.

Accessible Seating

ADA-MAP-home.jpegWheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities, and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. For more information, please call TDD/TTY 407.916.2668.

 

Interpretive Services

The Amway Center can arrange, with advance notice, interpretive services for concerts and family shows. Patrons can call the box office at TDD/TTY 407.916.2668.

Assistive Listening Devices

Assistive Listening Devices are available for loan at either one of the Silestone Guest Assistance stations located on the north end of the Terrace Level (Level 3), at section 111 and Promenade Level (Level 5) at section 219. Guests will be required to leave a driver’s license or photo government-issued ID card at Silestone Guest Assistance when checking out a device, to be returned when the device is checked in at Silestone Guest Assistance.

Wireless Streaming Captions (Closed Captioning)

The Amway Center provides wireless streaming captions of Orlando Magic games. To reserve your wireless streaming captions service, please contact the Amway Center at 407.440.7000.

A Blackberry, iPhone, iPad, or PC can access live, real-time coverage of every word spoken over the PA system at www.amwaycenter.com, via Amway Center’s Wi-Fi network.

Devices are available for loan at either one of the Guest Assistance stations located on the north end of the Terrace Level (Level 3), at Section 111 and Promenade Level (Level 5) at Section 219. Guests are required to leave a drivers license or photo government-issued ID card at Guest Assistance when checking out a device. After the device is returned to Guest Assistance, you can collect your personal identification.

Wheelchair Escorts

Wheelchair escorts are available for guests with disabilities who require assistance getting to and from their seats. Our escorts will meet a guest at the entry doors and assist the guest to his/her seat, and will meet the guest at the end of an event and escort him/her to the nearest exit. For more information, please call 407.916.2668.

Service Animals

Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.

Watch streaming captions of the event
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